Help Scout
Help Scout
Help Scout is a clean, email-first customer support platform that prioritizes a human-feeling experience for both agents and customers. Its AI features include AI Summarize (instant ticket context), AI Drafts (reply suggestions), AI Answers (pulls from docs to auto-resolve), and an embeddable Beacon widget for in-app chat and help docs. Per-user pricing (not per-workspace) starts at $20/user/mo. Best for SaaS and software companies with 5–100 support agents who want a clean, focused tool without the complexity of Zendesk or the per-resolution costs of Intercom.
Standard: $20/user/mo. Plus: $40/user/mo. Pro: $65/user/mo (annual). No free plan — free trial available.
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