Intercom

Intercom is the leading AI-first customer service platform, anchored by Fin — its autonomous AI agent that resolves over 40 million conversations and claims a 67% resolution rate. Fin handles full multi-step support conversations, integrates with your knowledge base, and escalates to human agents when needed. Fin runs inside Intercom's own helpdesk or as a standalone layer on top of Zendesk and Salesforce. Copilot add-on assists human agents with AI-drafted replies in real time. Pricing is outcome-based: $0.99/resolution for Fin, plus seat costs for the helpdesk. At 2,000 resolutions/month, Fin AI fees alone reach ~$1,980.