Stonly

Stonly is a knowledge platform purpose-built for high-volume customer service teams that need knowledge to guide agents and customers through complex, multi-step processes — not just store static articles. Unique interactive guide and decision-tree format walks users through troubleshooting and processes step-by-step. AI Agent answers customer questions, agent-assist provides real-time answer cards to support reps, and analytics track exactly where users drop off in guides. Deep integrations with Zendesk, Intercom, Freshdesk, and Salesforce. Best for support teams with complex products where scripted decision flows outperform static FAQ articles.