Freshdesk
Freshworks
Freshdesk is Freshworks' flagship customer support platform, offering the most generous free plan in the category (2 agents, all core ticketing features). Freddy AI powers three layers: Freddy Self Service (customer-facing chatbot), Freddy Copilot (agent assist at $29/agent/mo add-on), and Freddy Insights (analytics). The customer-facing Freddy AI Agent charges $0.10/session — the lowest per-interaction cost of any major platform. Covers email, chat, phone, social, and WhatsApp. Best for growing teams that want omnichannel AI support without Zendesk's price tag.
Free: 2 agents. Growth: $15/agent/mo. Pro: $49/agent/mo. Enterprise: $79/agent/mo (annual). Freddy AI Copilot: +$29/agent/mo. Freddy AI Agent: $0.10/session.
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