Zoho Desk
Zoho
Zoho Desk is the most affordable full-featured omnichannel helpdesk, with a free plan for up to 3 agents. Zia is Zoho's AI assistant that handles sentiment analysis, ticket tagging, anomaly detection, and reply suggestions. Native CRM integration with Zoho CRM gives agents full customer context without a separate window. Covers email, chat, phone, social media, and WhatsApp. Blueprint workflow automation lets teams build multi-step escalation and SLA processes without code. Best for budget-conscious teams or companies already in the Zoho ecosystem.
Free: 3 agents (limited features). Express: $7/agent/mo. Standard: $14/agent/mo. Professional: $23/agent/mo. Enterprise: $40/agent/mo (annual).
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