Zendesk
Zendesk
Zendesk is the enterprise standard for customer support, used by 100,000+ businesses globally. Its AI suite includes autonomous AI Agents (formerly Answer Bot), Advanced AI for intelligent triage and macro suggestions, and a Copilot for live agent assistance. AI Agent interactions are $1.50/resolution (committed) or $2.00 (pay-as-you-go). Full AI features require the Enterprise plan ($115/agent/mo). Deep integration ecosystem with 1,500+ apps. Best for large support organizations that need robust ticketing, SLAs, reporting, and enterprise compliance. Note: free Copilot removed from all plans as of April 2026.
Suite Team: $55/agent/mo. Suite Growth: $89/agent/mo. Suite Professional: $115/agent/mo. Suite Enterprise: $169/agent/mo (all annual). AI Agents: $1.50/resolution (committed) or $2.00 PAYG.
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