LiveAgent
Quality Unit
LiveAgent is a full-featured omnichannel customer support platform covering live chat (claimed fastest widget at 2.5s load time), email ticketing, call center, video chat, and 200+ integrations. The AI chatbot is built on ChatGPT and can be configured to answer questions from your knowledge base. Strong at balancing feature depth with affordability — the Small Business plan at $15/agent/mo covers ticketing, chat, and basic automation. Best for SMBs that want a comprehensive help desk with call center capabilities without enterprise pricing.
Free: limited features. Small Business: $15/agent/mo. Medium Business: $29/agent/mo. Large Business: $49/agent/mo. Enterprise: $69/agent/mo (annual).
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