Featurebase
Featurebase
Featurebase is a modern customer support and feedback platform combining an omnichannel inbox, AI agent (Fibi), help center, in-app messenger, and public product roadmap in one tool. Fibi charges $0.29/resolution — nearly 3× cheaper than Intercom Fin at $0.99 — with comparable omnichannel coverage. Strong positioning as the Intercom alternative for growing SaaS teams who want support, feedback collection, and roadmap management unified without Intercom pricing.
Free: limited features. Startup: $29/seat/mo. Fibi AI agent: $0.29/resolution (vs Intercom Fin at $0.99). Enterprise: custom.
Related platforms
Gleap
Gleap
All-in-one SaaS support platform — AI chatbot, bug reporting, surveys, roadmap, and live chat in one.
Crisp
Crisp
Startup-friendly live chat platform with flat per-workspace pricing and a built-in AI chatbot.
Decagon
Decagon
Enterprise autonomous AI support agent — chat, email, and voice resolution for large-scale CX.
Fin
Intercom
AI customer support agent that automatically resolves customer conversations using company knowledge.