Hiver
Hiver
Hiver is the only customer support platform that lives entirely inside Gmail, turning shared inboxes into a full helpdesk without moving to a new app. Teams assign, track, and collaborate on customer emails directly from Gmail with SLAs, analytics, and automation built on top. Harvey (Hiver's AI) handles auto-tagging, reply suggestions, CSAT summarization, and ticket summarization. Best for teams that run support from Gmail and want helpdesk features without changing their email client.
Free: 2 users (basic features). Lite: $19/user/mo. Growth: $29/user/mo. Pro: $49/user/mo. Elite: $69/user/mo (annual).
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